Can I return a product?
We are happy to let you know that our store has a 14 days return policy. We’ve made the process as simple as possible - you simply need to follow these steps:
1. Make sure you are eligible for a return
For this, your item should be in original selling condition, which means:
- It should be in its original packaging with the tags and labels intact
- It shouldn’t be damaged, stained, altered or washed
When it comes to maintaining health and hygiene standards, we don’t shy away from taking extra precautions. This is why we cannot accept returns of lingerie or underwear that has been worn, washed or modified in any way. Of course, you can still try your product for fit and comfort, the same way you would at a fitting room in a store. We hope you understand.
2. Let us know
If you wish to return an item, please contact us by emailing email@example.com, stating the reasons for your return. Please make sure you contact us within 14 days after your product reaches you, to benefit from the return policy. The delivery date, as stated by the shipping courier, is the one that counts!
You will be contacted shortly by our customer support, that will provide you with a return form.
Please don’t ship anything before contacting us. We will not be able to make reimbursements for products shipped before contact with our team was established.
3. Fill out the form and check the return address
Once you have filled out the form we emailed you, please print it out and put it inside the package. Make sure you identify the right return address: we will not accept returns at any other addresses.
4. Ship it
You are now all set to send the package to our return center! No need to ship it back by express post - if you contacted us within 14 days of the delivery date, you’re all set!
Please note that in case you decide for an exchange instead of a refund, we will be happy to cover the shipping costs of sending the item back to us (limited to 1 free exchange per order).
5. Receive your refund
Once we receive your item, we will inspect its condition. If everything is OK we will initiate the refund to your original payment method.
Every effort will be made to ensure a prompt refund. Returns are usually processed within 3-5 days after reception, but it might take additional time for the bank to process the request.
What to do, if my product arrives damaged
We’re committed to bringing you nothing but the best. Should you have received a damaged product, don’t worry - we will make sure to make things right.
Here is what you can do to help us assist you:
1. Please take a picture of the damage
In order to help you out, we will need proof of the damage. Please help us by taking a picture or video, depending on what you need to show.
2. Make sure you inform us as soon as possible
Please contact us by emailing firstname.lastname@example.org . Our agents will contact you back and find the best suitable solution to correct our mistake at our expense.