Frequently Asked Questions

We're here to help

Where do you deliver to?

We're happy to offer free delivery on every order worldwide (excluding Alaska & Hawaii).

What is your policy on returns?

Not happy with your product or fit? Not to worry, we're here to help. Nuve is proud to offer a 14-day return policy, please click "Our Return Policy" for more details.

How long will it take for me to receive my order?

From the moment that you click on checkout to the second your package arrives at your door takes around 10 to 14 days.

How will I find my size without being measured in store?

Each of our products has a true-to-life size guide that you can use to make sure you get the right size. If your product arrives and doesn't feel quite right, you can also request a return to make sure you get what you need.

How do I measure myself accurately to get the right size?

Want to make extra sure you're geeting a form-hugging fit? It's easy.

SHOE SIZES:
It is especially important to measure the length of your foot. Knowing how long your foot is will help you get the perfect shoe size, here's how to do it:

STEP 1: Put your foot on the piece of paper.
STEP 2: Holding your pen vertically, put a dot where your heel ends and where your longest toe ends.
STEP 3: Measure the distance between the two dots with your ruler.
STEP 4: Determine the length of your foot, and match it up with the size chart on the page.


BRA SIZES:
Grab a measuring tape, or, if you don’t have one, a piece of string and a ruler is fine too. These measurements will give you a good starting place.

Band Measurement:

While looking in a mirror, wrap the measuring tape or string around your back, and under your boobs around your rib cage. You may need to lift up your boobs to get an accurate measurement. The tape or string should meet in the center front.
Be sure that the measuring tape or string is totally straight around your body. Take note of this measurement, or make a mark on the string where the end meets the other side, then measure from the end of the string to your mark. Add +2 to your measurement if it is even number or +3 if it is an odd number. For example, if your under bust measurement is 32" your band size is 34. If your under bust measurement is 33" your band is 36.


Bust Measurement:

While looking in the mirror, wrap the measuring tape or string around your back and across the fullest part of your boobs, usually right across the center of the nipple. Be sure that the measuring tape or string is totally straight around your body.
Subtract your band measurements (top line of the ‘Band Size Chart’) from your cup measurement. The difference in between the two sizes will be the number in which you determine your cup size, starting with A.
EXAMPLE - If your band measurement is 32" and your bust measurement is 34”, your recommended size is 36B because there is a 2” difference between your band measurement and your cup measurement.

*DD=E

What payment methods do you accept?

We accept all major debit and credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal or Google Pay!

Are you still shipping orders during Covid-19?

Yes! We are still fulfilling and shipping orders and our warehouse is taking all of the precautionary measures to ensure safety.

All orders placed during this time may experience shipping delays of an additional 2-3 business days. As always, we will do our best to communicate all estimated shipping timeframes with you and update you of any changes along the way!

Want to ask another question that you don't see here?

Please get in touch with us! Feel free to send your questions or queries to support@mynuve.com